FAQ

Frequently Asked Questions

We know you might be new to our products and materials, or just have a question about our company.

Follow below list to find the answers to the questions we get asked the most.

If you can’t find the answer to your question here, feel free to contact us at sales@

Products & Services

Are your products eco-friendly?

Yes, all of our products are 100% compostable and eco-friendly healthy, safety, non-toxic environmental protection.

What makes a product compostable and help the environment?

Broadly speaking, in order for a product to be compostable, it must be able to break down naturally over time within organic materials.

Eight percent of the world’s current oil production is used to produce plastics, and these plastics, after use, take up at least 25 percent of an average landfill site. Reducing and redirecting materials from landfills is a major goal of environmental reform. Our products are made from renewable resources with minimal long-term environmental impact so as to preserve our natural resources for future generations.

Do you accept OEM or ODM?

Yes, customization service is available, such as OEM & ODM, logo silkscreen, etc.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

Ordering & Shipping

Can I order sample products firstly?

Yes! We’re proud to offer customers the ability to receive up to 15 free samples of our best-selling products.

The process is simple:

Visit our products page, select your items, and then we’ll calculate the shipping fee according to your address. You’ll only have to pay for shipping!

What's the MOQ to custom print or custom design a product?

The MOQ vary per product. Please see the product description page for the required quantities.

What's your price terms and port of loading?

1. Price terms: EXW
2. Port of loading: Shenzhen/Ningbo

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
50% deposit in advance, 50% balance after the production is finished.

What is the average lead time?

For samples, the lead time is about 7 days.

For mass production, the lead time is 20-30 days after receiving the deposit payment.

The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products.

If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods.

Small quantity by courier or air (less than 300KG), which is the quickest but also most expensive way; Large quantity by sea (1 CBM or above) is much economic way.

Estimated freight cost could be calculated once order confirmed (qty,weight, volume, etc).

Certifications & Standards

How do certify your compostable products?

Our compostable items meet the ASTM standards for compostability. They are certified to meet these standards by the Biodegradable Products Institute (BPI) which uses scientifically based standards to determine if a product is compostable in a commercial facility. Products cannot contain the BPI logo unless they have been officially certified. So look for the words “BPI Certified” and you can be confident that your product will break down in a commercial facility.

What does it mean to be BPI Certified?

BPI Certified Products have to meet the labeling requirements of the Biodegradable Products Institute. To be eligible for certification and labeling

The Federal Trade Commission (FTC) in the United States, the Competition Bureau (CB) in Canada, and various state/provincial and local governments across both countries have created various guidelines and laws for marketers of compostable products and packaging to follow when making claims of compostability. The following are examples of requirements or suggestions that generally become relevant whenever a product or package is marketed as “compostable”:

  • Manufacturers must provide reliable and scientific evidence of compostability, such as meeting ASTM D6400 or ASTM D6868 compostability standard specification.
  • Use disclaimer language for products and packaging to qualify compostable claims if the product cannot be composted at home safely or in a timely way, such as “Commercially Compostable Only”
  • Use disclaimer language to indicate that commercial compost facilities are not available to a substantial majority of consumers such as, “Facilities May Not Exist In Your Area.”
  • Use a Resin Identification Code (RIC) for bioplastic containers over 8 ounces in size. For bioplastics, the RIC is #7
  • Use of the word “compostable”
  • Use of a third-party certification logo to verify that an item meets ASTM standards for compostability.
  • Use of identification that makes the product or packaging distinguishable upon quick inspection in both public sorting areas and in processing facilities.
  • Use of distinctive color schemes, green or brown color striping, or other adopted symbols, colors, marks, or design patterns that help differentiate compostable items from non-compostable materials.

What makes a product certified compostable?

When a product is “certified compostable,” it means it has been proven to break down in a commercial compost facility.

The standards by which these products are judged vary from region to region. In the United States, BPI (Biodegradable Products Institute) Certification is the most commonly accepted designation.

We’ve made it easy for you to find products that meet a host of certifications all in one place.

What is the Compost Manufacturing Alliance?

The Compost Manufacturers Alliance has created a model in order to advance the acceptance and use of compostable products.

The organization works with producers, suppliers, and distributors to test the compostability of their products.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

Eco-Friendly Materials

What is PLA?

PLA is an acronym that stands for polylactic acid. PLA is a resin or biorestin typically made from corn starch or other plant-based starches. PLA is used to make clear compostable containers and PLA lining is used in paper or fiber cups and containers as an impermeable liner. PLA is biodegradable and fully compostable. It uses 65% less energy to produce than conventional oil-based plastics, it also generates 68% fewer greenhouse gasses and contains no toxins.

Unlike most widely used plastics, polylactic acid “plastic” is not plastic at all and is instead a plastic alternative made from renewable resources that can include anything from corn starch to sugarcane. In the years since its inception, many more benefits of PLA have been discovered that make it a positive substitute for high-pollutant plastics. At Green Paper Products, we are constantly on the lookout for this substitute, as it is an ideal candidate to use in disposable products.

The renewability of materials used to make PLA allows the end result to have a number of distinct advantages.

What is PSM?

Plastarch Material (PSM) is a biodegradable, thermoplastic resin. It is composed of starch combined with several other biodegradable materials. The PSM we produced is a modified material of 30% to 50% starch plus pp.

What is tPLA and cPLA?

cPLA = crystallized PLA.

It’s processed by applying high pressure and heat to PLA, chalk, and other biodegradable and bio-based additives. This causes the material to crystallize, resulting in a harder product that’s less susceptible to heat degradation. CPLA lids are commonly used for coffee cups.

tPLA = talc-injected PLA.

It is created by combining the two materials at a ratio usually around 70% PLA and 30% talc. Talc is a natural mineral that helps PLA mold into harder materials. For that reason, tPLA utensils are a common eco-friendly option. Talc is not renewable but it is an abundant natural resource.

What is sugarcane bagasse?

Bagasse is a byproduct created during the process of extracting juice from sugarcane. During this process, sugarcane is crushed and the juice is collected, leaving stalks behind that can be easily turned into bagasse. Since bagasse is essentially sugarcane fiber, it can then be used instead of other fibers like wood or straw as paper pulp in the paper product-making process.

What is bioresin?

Bioresin is a thermoplastic made from organic materials instead of petroleum products. Bioresin is a substitute for PET and polystyrene and can replace polyethylene and polypropylene. Our bioresin cutlery is made from renewable cellulose wood and grass fiber instead of oil based materials. Certified compostable, our bioresin knives, forks, and spoons have high temperature resistance up to 180 – 190 degrees F.

What is composting?

Composting is one of the easiest ways to extend the life of the products you use and the foods you consume.

At its core, composting is the process of “feeding the soil” by supplying it with the nutrients it needs in order to grow the underlying ecosystem.

Still Have Questions?

If you still have questions or need additional assistance, send us a message and we’ll be in contact to assist you.